He was speaking at a consultation with citizens and experts on Sahaya 3.0 and the Road Infrastructure Management System (RIMS) at the GBA head office.
Sahaya 2.0 currently functions as a unified grievance-redressal system through which citizens can register and track civic complaints, along with photographs and videos. It has integrated grievance modules of multiple agencies, including BESCOM, BWSSB, BMTC, BMRCL, and BDA.
The GBA now plans to add several features to Sahaya 3.0 such as voice-based complaint registration, support for Indian languages and low-bandwidth access. Citizens may be allowed to file anonymous complaints in select cases. The new system will also allow citizens to reopen complaints that they believe have not been satisfactorily resolved, the Minister said.
Citizens pointed out that in Sahaya 2.0 portal, the complaint gets closed though the response remains unsatisfactory.
Mr. Gowda said that the platform will identify the official responsible for each complaint and introduce standardised procedures for field inspections to verify whether an issue has actually been resolved.
The GBA is also working on a larger integrated digital platform to bring information on infrastructure works onto a common system, Mr. Gowda said, noting that lack of coordination between agencies had been a longstanding problem. RIMS, currently being developed by the GBA, is expected to be part of this larger platform. The government is collecting infrastructure data and plans to give the integrated portal a separate name later.
According to the GBA, RIMS currently contains details of road works undertaken from 2022-23 to 2026-27 across the five corporations. The database covers more than 2,000 km of road work and ₹9,151 crore worth of funding.