Andy Burnham’s doubts about Zoom interviews apply more widely to a hiring process being transformed by AI
Almost half of UK jobseekers have found themselves pitching to an AI bot, according to recent research, leading many to give up in frustration. As one despairing applicant lamented in the pages of the Guardian a few months ago: “The hiring process has become so mechanised, both figuratively and literally, that it’s hard to believe that the people who end up getting hired aren’t merely the best at gaming the system.” For young people especially, experiencing repeated rejection without interacting with a single human being is alienating as well as disappointing.
It was encouraging, therefore, to hear Andy Burnham voice concerns about online recruitment processes on a recent employment-focused podcast. Describing the jobseeking environment for young people as “harsh”, the prime minister criticised the widespread use of interviews on Zoom and Microsoft Teams, and questioned whether applicants could properly convey their personal qualities without a face-to-face meeting.
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